Effective Date: June 2025
At Vibhaa Designs, your privacy matters as much as the craftsmanship in every piece we create. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.
1. Information We Collect
We collect information you provide directly to us, as well as information automatically gathered through your use of our website.
Information You Provide
- Name, email address, phone number, and delivery address when you create an account or place an order.
- Payment details (processed securely through our payment partners — we do not store card information).
- Messages or enquiries you send through our contact form or email.
- Measurements or preferences provided for custom or pre-booked orders.
Information Collected Automatically
- Browser type, IP address, and device information.
- Pages visited, time spent, and clickstream data via cookies and analytics tools.
- Referring URLs and search terms used to find our website.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, and send order confirmations and updates.
- Communicate with you regarding your account, purchases, or enquiries.
- Send promotional emails and offers (only if you opt in).
- Improve our website, products, and customer experience.
- Comply with legal obligations.
We do not sell your personal data. Your information is never sold to third parties for their own marketing purposes.
3. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can disable cookies through your browser settings, but doing so may affect certain features of our website.
- Essential cookies: Required for core website functionality such as your shopping cart.
- Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics).
- Marketing cookies: Used to show you relevant content and advertisements.
4. Data Sharing
We may share your information with trusted third parties only as necessary to operate our business:
- Payment processors to handle secure transactions.
- Logistics and courier partners to deliver your orders.
- Analytics and marketing platforms (e.g. Google, Meta) under their respective privacy policies.
All third-party partners are contractually required to protect your data and use it only for the specified purpose.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order records are typically retained for a period of five years for accounting and legal compliance purposes.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal retention requirements.
- Withdraw consent to marketing communications at any time by clicking "unsubscribe" in any email.
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.