Effective Date: June 2025
We want you to love every piece you receive from Vibhaa Designs. If something isn't right, we're here to help. Please read our return policy carefully before initiating a request.
Important: Because our garments are largely handcrafted using traditional textile techniques, minor variations in colour, texture, and pattern placement are not considered defects and are not eligible for returns.
1. Eligibility for Returns
We accept returns under the following conditions:
- The return request is raised within 7 days of delivery.
- The item is unworn, unwashed, and in its original condition with all tags attached.
- The item was not purchased on sale or as part of a clearance offer.
- The item is not a custom-made, pre-booked, or personalised piece.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom-made or pre-booked garments.
- Sale or discounted items.
- Items that have been worn, washed, or altered.
- Items without original tags or packaging.
- Gift cards.
3. How to Initiate a Return
To raise a return request, please follow these steps:
- Email us at support@vibhaadesigns.com with your order number and reason for return.
- Attach clear photographs of the item showing the issue.
- Our team will review your request within 2–3 business days and provide return instructions if eligible.
- Pack the item securely and ship it to the address provided by our team.
Return shipping costs are to be borne by the customer unless the return is due to a manufacturing defect or an incorrect item being shipped.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Store credit may be offered as an alternative at your discretion.
- Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
We offer exchanges for a different size of the same product, subject to availability. Please raise an exchange request in the same manner as a return. Exchange shipping charges may apply.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photographic evidence. We will prioritise resolution including a full replacement or refund at no additional cost to you.